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Few days ago, I experienced so much trouble with my internet connection. Ive been a subscriber of smart Bro for 7 years now. The past years, Ive fully enjoyed their service and the speed it offers. There seems no problem at all in the beginning but as years go by, I encountered slow connection as well as on and off connection. Im frustrated and not satisfied anymore but opted to continue my subscription because other internet providers are more worse than this like Globe, W-Tribe, Bayantel etc., the way I heard from different subscribers. I dont have any other choice but to wait for the better one (sad).

In fact, I never asked for a rebates on the monthly bill for the unused hours or days lost during the service. I never complained much as I want to, for I assume that they are monitoring on it. And I know that they are committed to providing better internet service. And I pay for it and expect good service in return.

Yesterday, I made an authorization letter for my wife to avail of retention Plan 749 available for the old subscribers who are outside the lock-in period. Meaning, they are giving these as a rebate for continues patronage of their service. Therefore, I will be paying P749 next month instead of P999 pesos monthly. This is surely a rebates! Im Glad it was approved.

Few reasons I found out why slow connection occurs (Im not talking to one providers alone but to all of them).

1. An exceeding number of subscribers in each base. If a certain base exceeded in numbers, of which the total speed is divided among them, then a slow connection occurs. Consider those who owns an internet cafe with a lot of units. 
2. Incorrect position of the unit or they call as Canopy. 
3. Weak Signal. 
4. Poor location of the subscribers. 
5. Defective unit either the canopy, router or LAN card. 

Still, Im hoping for a better internet service that will satisfy the demand of some internet users.